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+61 7 5589 6999

Reservations: 1300 769 889

Frequently Asked Questions

We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests. The first 4 questions are in relation to Covid-19.

Yes we are open for business however travel prior to 12 June 2020 is only for essential travel. From 13 June 2020 we will be open for all travel. Reception hours may differ so please call us directly to confirm.

From 13 June 2020 all guest facilities excluding sauna/steam room* will be open. Please keep in mind social distancing measures will remain in place. This update is subject to any Government changes to COVID-19 restrictions.

Yes during this current situation guests can cancel free of charge.

Yes guests can postpone their bookings.

Yes the resort does have free Wi-Fi.

Yes all our apartments do have air conditioning.

Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

As we are self-contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

Yes we do. Cot hire is 1 – 3 nights is $55.00 total, 4 – 7 nights is $80.00 total, 8 nights +  is $80.00 + $6.00 per night.

Yes we do have free safe secure undercover parking.

We do not have a 24 hour reception desk. If you do require after hours check in please contact us directly to arrange prior to arrival.

Check in time is 2:00pm. If you would like to discuss an earlier check-in time please contact us directly to arrange prior to arrival.

Check out time is 10:00am. If you would like to discuss a later check-out time please contact us directly to arrange prior to departure.